Delivery & FAQ
This is new to us so there might be teething problems. Thank you in advance for your patience as we figure out how best to work this.
We can assure you we are taking necessary precautions to run this service in a compliant and hygienic way. There will usually only be one member of staff dealing with orders so please do bear with us.
If there are any problems with your order email firstname.lastname@example.org and someone will get in touch with you ASAP.
Once again, thank you for your patience and support while we get our head around serving beer to you in the best way possible!
How does it work?
We are currently offering same day deliveries on Tuesdays, Thursdays, Fridays & Saturdays.
The cut off for placing an order is 2pm on each of these days. We hope to have your order with you by 7pm.
To place a delivery simply choose ‘delivery’ at the online checkout.
Please make sure you will be home for your delivery before placing your order. We will not be able to deliver on any days.
If you are lucky enough to look under 25 we may need to see photographic ID.
Where do you deliver to?
For now we are only able to deliver to SE5, SE15 & SE24 postcodes but we hope as time goes on we can start to bring the good stuff to all of you who live further afield.
Our sister pub in Bromley, The Star & Garter, covers a larger area of South London. Check their website for more information email@example.com
I live just over the border of your delivery area, can you please deliver to me?
Send an email to firstname.lastname@example.org and we’ll see what we can do ;)
How much does it cost?
We are charging £3.50 per delivery, to cover our costs, and there is no charge for orders over £30. We aim to keep our prices as low as possible and will reassess this figure as we become more adept with the delivery process.
Can I buy some drinks for a friend?
Yes! Just make sure you let them know to expect a delivery and put their details into the shipping address. Alternatively, you could buy them a gift card.
Why hasn’t my delivery arrived yet?
Eek! We’re sorry. Email email@example.com and someone will get in touch with you as soon as possible.
My drinks arrived broken, what should I do?
Oh dear. Sorry about that! Send photos of the damaged goods along with proof of purchase to firstname.lastname@example.org and we’ll get this sorted.